Billy’s Express Vapes will always try to make your vaping experience an enjoyable one. ALL SALES ARE FINAL.
Most of our products* have a 21 day guarantee against manufacturer defects and workmanship.
If you feel that you have a received a defective product, please contact us for an RMA#. Products returned without an RMA# will not be considered for replacement.
The 21 day guarantee on manufacturer defects and workmanship on most of our products starts the day you receive your order not the day you place your order.
An RMA # does not guarantee your item will be replaced if it is found NOT to be defective. If your item is found not to be defective you will be required to pay for return shipping.
Dropped batteries are not covered by the manufacturer warranty.
Please return products with an RMA# to:
Billy’s Express Vapes
c/o Returns Department RMA#__________
5003 Bridge Street
Niagara Falls, ON
L2E 2S4
Customers are required to cover all return shipping costs. MANDATORY delivery confirmation or signature required.
We will cover the cost for shipping item of products that have been found defective back to you. If your item is found not to be defective you will be required to pay for return shipping. Returns may take up to 4 weeks for out of stock items.
We are not responsible for lost packages once in the hands of Canada Post and tracking number shows Package as delivered.
*NON RETURNABLE ITEMS– Due to the nature of these products, and for safety reasons, some items are non-returnable.
E-Liquids- For Health and Safety reasons, E-liquids are non-returnable. E-liquid comes with a 2 year shelf life.
Cartridges/Cartomizers/Coils- Opened or used cartridges/cartomizers/coils may not be returned for health and safety reasons.
Warranty
We offer the industry standard warranty on our products. If you have a question about the warranty on a specific product, please contact us for assistance.
Batteries and Mods. 21 day warranty on batteries from the day you received your package due to defects only.
All returns online or in store must have a receipt available for return consideration.
If you have received an incorrect product in your order, please contact us, we will do our best to correct the issue to your satisfaction.